Human factors are a considerable contributing factor to many incidents. (This includes some recent regulatory findings, as the popularity of the phrase appearing on LinkedIn will tell you.)
In its HSG48 publication, reducing error and influencing behaviour, the HSE defines Human factors as “environmental, organisational and job factors, and human and individual characteristics, which influence behaviour at work in a way which can affect health and safety”.
The original list of human factors was developed for aircraft maintenance and are:
1. Lack of communication
2. Distraction.
3. Lack of resources
4. Stress
5. Complacency
6. Lack of teamwork
7. Pressure
8. Lack of awareness
9. Lack of knowledge
10. Fatigue
11. Lack of assertiveness
12. Norms
There are many ways to tackle these human factors in targeting them specifically but one the most effective ways to tackle many is to ensure that the daily processes and activities used in the day-to-day
management and execution of work are effective.
The method for achieving this is to ensure that the processes are robust, and to train the people in the principles supporting their use.
At SRCN Solutions, we recognise the importance of training and competency. When completing one of our projects, we do not have to just draw up a plan and leave. We can also help organisations communicate,
effectively and clearly, the rationale behind it, the challenges it identified, and the solutions it will deliver. We provide training and coaching wherever it is needed across the organisation, providing peace of mind that the right people in the right roles, have the right competencies, knowledge, support, ambition,
and motivation to deliver their goals.
The words of Archilochus emphasise the significance of adequate training in mitigating human factor incidents in hazardous industries, "We don’t rise to the level of our expectations. We fall to the level of
our training."
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